Data Coding
Customer Feedback Analaysis
At Morescode, we understand that customer feedback is vital for businesses to improve their products, services and customer experience. However, it can be a daunting task for businesses to sift through a large volume of customer feedback and extract meaningful insights.
That's where we come in. Morescode specialise in coding customer commentary, meaning, we can take your customer feedback and turn it into actionable insights that you can use to improve your business.
What sets us apart is our combination of advanced technology and human expertise. While our team of experts use the latest software and tools to do the 'heavy lifting', we know that AI struggles with some of the nuances of language, such as, empathy, sarcasm, irony and other grammatical situations where homonyms and synonyms are used, for instance.
To ensure we capture these critical elements that AI might miss, we perform 100% one-to-one human intervention on all quality and assurance stages, ensuring that your customer feedback is analysed with precision and care.
So how does it work? First, we collect your customer feedback. This could be from surveys, social media posts or customer service interactions. Next, we code the feedback, which helps us identify common themes and sentiments. Finally, our team of experts analyses the feedback to provide you with detailed insights into your customers' experiences and provide a clear picture of what your customers think about your products or services, allowing you to identify areas for improvement and make data-driven decisions to grow your business.
Our services are tailored to meet your specific needs, whether you need ongoing support or a one-time analysis of your customer feedback.
Contact us today to learn more about our services and how we can help you grow your business.