Feedback and Engagement
Audience Channels
Morescode can use a variety of online environments to engage, collect and analyse customer feedback data, providing valuable customer intelligence to our clients.
By leveraging the latest in AI and digital tools, we can collect vast amounts of data from sources such as social media, email, online chat platforms, video conferencing tools, customer review websites and mobile apps.
We can then use advanced analytical tools to identify patterns, trends and insights from this data, helping our clients better understand their customers' needs and preferences.
By providing these insights in real-time, we enable our clients to make informed decisions faster and improve their overall customer experience.
Here are some common online environments where customer engagement and communication can take place
Social media platforms
Such as Meta (Facebook), Twitter, Instagram, LinkedIn and TikTok
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Including both direct email communication and email marketing campaigns
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Online chat platforms
Such as WhatsApp, Meta (Facebook) Messenger and Slack
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Video conferencing tools
Such as Zoom and Skype, that enable face-to-face communication
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Online forums and discussion boards
Such as Reddit, Quora and Stack Exchange
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Customer review websites
Such as Yelp and TripAdvisor, where customers can leave feedback and ratings
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Online marketplaces
Such as Amazon and eBay, where customers can interact with sellers and leave reviews
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Virtual environments
Such as online games and virtual reality worlds, where customers can interact with each other and with brands
Mobile apps
Including both messaging apps and brand-specific apps that enable direct communication with customers
Blogs
And other content marketing channels, where customers can leave comments and engage with brands
Customer service portals and help desks
Where customers can seek assistance and support
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Live chat widgets
On company websites, which enable customers to connect with customer service representatives in real-time
Overall, there are many different online environments where customer communication can take place. By understanding which channels your customers prefer and using the right language and tools to communicate with them, you can build stronger relationships and improve customer satisfaction.
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Get in touch today to see how Morescode can help you engage your target audience.