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Feedback channels

Feedback and Engagement

Audience Channels

Morescode can use a variety of online environments to engage, collect and analyse customer feedback data, providing valuable customer intelligence to our clients. 


By leveraging the latest in AI and digital tools, we can collect vast amounts of data from sources such as social media, email, online chat platforms, video conferencing tools, customer review websites and mobile apps. 


We can then use advanced analytical tools to identify patterns, trends and insights from this data, helping our clients better understand their customers' needs and preferences. 


By providing these insights in real-time, we enable our clients to make informed decisions faster and improve their overall customer experience.

Here are some common online environments where customer engagement and communication can take place


Social media platforms

Such as Meta (Facebook), Twitter, Instagram, LinkedIn and TikTok


Including both direct email communication and email marketing campaigns

Online chat platforms

Such as WhatsApp, Meta (Facebook) Messenger and Slack

Video conferencing tools

Such as Zoom and Skype, that enable face-to-face communication

Online forums and discussion boards

Such as Reddit, Quora and Stack Exchange

Customer review websites

Such as Yelp and TripAdvisor, where customers can leave feedback and ratings

Online marketplaces

Such as Amazon and eBay, where customers can interact with sellers and leave reviews

Virtual environments

Such as online games and virtual reality worlds, where customers can interact with each other and with brands


Mobile apps 

Including both messaging apps and brand-specific apps that enable direct communication with customers



And other content marketing channels, where customers can leave comments and engage with brands


Customer service portals and help desks

Where customers can seek assistance and support

Live chat widgets

On company websites, which enable customers to connect with customer service representatives in real-time

Customer Engagement

Overall, there are many different online environments where customer communication can take place. By understanding which channels your customers prefer and using the right language and tools to communicate with them, you can build stronger relationships and improve customer satisfaction.

Get in touch today to see how Morescode can help you engage your target audience.

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